How will my items be delivered?

We use different delivery services depending on the size of the parcel.

Small/Medium parcels: The delivery times are shown in the description of each product, once your order has been dispatched we will send you an email with a tracking number from our courier.

Large parcels: The delivery times are shown in the description of each product, we will send you an email once your order has been collected by our courier and the courier will then contact you directly to book your delivery for a suitable date and time.

If I order several items, will be delivered at the same time?

Items sometimes come from various suppliers so these may be delivered to you on different days. If requested, we will endeavour to ensure that all your items come to you on the same delivery.

Can I change my delivery address?

If you need to change your delivery address, please contact us as soon as possible. If your item has not yet been dispatched changing your address will be possible, however, if your item has already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging redelivery.

How can I contact the delivery company?

We do work with several delivery companies, if you contact our customer services team they will be able to advise where your delivery is up to and provide the necessary contact details.

I still haven't received my order, what do I do?

If you've been waiting longer than you should have and you haven't heard from us, please contact our customer service team and they will be able to look into this for you.

What happens if I’m not there when my items are delivered?

If you’re not home when the courier arrives, they may try to redeliver another day. Contact us if needed. If your item hasn't yet been dispatched, changing your address is possible, however, if it has already been dispatched, you may be charged for rescheduling.

Where do you not deliver?

Currently excluded territories are:
Northern Ireland, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight and BFPO Addresses.
Depending on demand some of these excluded territories may become part of our standard delivery areas in the future. If you live in an excluded area and would still like to talk to us about delivery costs to your area, please contact us directly by either email or telephone on 01254 695522.